PAIA manual

This manual is published under the Promotion of Access to Information Act (PAIA). It explains how to ask VELA for a record.

About VELA Agency

VELA Agency is a promo staffing service in Gauteng, South Africa.

Company registration number: To be added before launch

Physical address: To be added before launch

Postal address: To be added before launch

Information Officer

VELA's Information Officer deals with requests under PAIA. Their contact details are shown below this manual.

Records we hold

• Talent profiles, photos, consent records and ID verification details.
• Client organisation and contact records, and booking requests.
• Bookings, offers, shift and pay records.
• Security and audit records.
• Emails sent through the platform.

Some records are protected by law and may be refused, for example records that would reveal another person's personal information.

How to request a record

Send your request to the Information Officer. Say which record you want, who you are, and how you would like to receive it. VELA will reply within 30 days, as the law requires. You can use the form published by the Information Regulator.

Fees

Fees follow the PAIA regulations. The schedule will be confirmed before launch.

Fees schedule: To be added before launch

Availability of this manual

This manual is available on the VELA website at /legal/paia and on request from the Information Officer, as section 51 of PAIA requires.